Privacy Policy

Last updated [08/23/2023]

At Renova (“Renova,” “we,” “us,” or “our”), we are committed to protecting and respecting your privacy.

These are the Standard Privacy & Cookie Policy of: try-renova.com (the “Site”). The data controller is Renova, owned by Sandri Francesco, VAT No. 04410820247, with a legal address at via Roma 58, 36027 Rosà (VI), Italy. You can reach us by email at renova.infostore@gmail.com or by phone at +39 3513003382.

We respect the privacy of all people who visit or use the Site (“Users,” “Customers,” “you,” or “Data Subjects”) and intend to provide all relevant information regarding the processing of personal data with this Privacy Policy. This document is intended to comply with the European Regulation No. 2016/679 (the “GDPR”), as well as U.S. data protection laws, including the California Consumer Privacy Act of 2016 (“CCPA”) and the California Consumer Privacy Rights Act of 2018 (“CPRA”).

This Privacy Policy explains the types of Personal Data that we may collect from you, or that you may provide when you visit our Site. Please read the following carefully to understand our practices regarding your Personal Data and how we will handle it. We strive to be transparent about the information we collect, store, use, maintain, and process, as described here.

1. Information We May Collect From You

We may collect and process the following data about you:

1. Information You Provide

   • By filling in forms on our Site (try-renova.com), such as registering an account, subscribing to our newsletter, posting material, or requesting additional services. We may also ask you for details when you enter a contest or promotion sponsored by us, or when you report a problem with our Site.

2. Details of Your Visits

   • This may include, but is not limited to, traffic data, location data, weblogs, and other communication data. It also includes the resources you access on our Site.

3. Technical Information About Your Computer

   • For instance, your IP address, operating system, browser type, Internet service provider, and general location data. These details help us administer the system, conduct statistical analyses, and improve user experience.

4. Product Reviews

   • If you provide product reviews, you acknowledge that other people may view or use them. Once your information becomes public, we have no control over third parties’ actions.

5. Surveys

   • We may occasionally invite you to complete surveys for research purposes; you are not required to respond.

6. Communication Data

   • If you contact us (by phone, email, or the Site), we collect the data you provide so we can respond. We may record both your request and our response to improve our business processes.

7. Complaints

   • If you submit a complaint, we record the details to resolve the issue. If necessary, we may share certain information with relevant third parties at our discretion.

8. Transaction Details

   • Including records of purchases made through our Site. We store payment information (e.g., credit/debit card details) when first provided, to facilitate subsequent purchases.

   • Klarna (if applicable): Should you opt to pay via Klarna, certain personal data (e.g., contact and order details) may be shared with Klarna to determine eligibility for their payment options. Klarna’s privacy policy applies to these transactions.

9. Why We Do Not Keep All Your Payment Details

   • We do not store complete payment information to avoid duplicating transactions without your consent or risking unauthorized charges.

10. Use of Data for Fraud Prevention

• We may process Personal Data to prevent fraud, troubleshoot problems, detect and protect against error or criminal activity, or to comply with legal obligations. This processing may be based on our legitimate interest in providing secure services.

2. Our Cookie Policy

We may obtain information about your general internet usage via cookies. Cookies are small text files placed on your computer’s hard drive by your web browser when you visit websites. They help us:

• Estimate our audience size and usage patterns
• Store your preferences to customize our Site
• Speed up your searches
• Recognize you when you return to the Site
• Record the conversation thread during a live chat with our support

Examples of cookies we may use: Adroll, Bing Ads, Criteo, Facebook Ads, Google Analytics, Google Tag Manager, Pinterest, Twitter, and more. If you refuse cookies (via your browser settings or our cookie management tool), certain sections of our Site may become inaccessible or function improperly.

Re-marketing: We may place a cookie on your computer to show you ads about our products or services elsewhere online, provided you have consented to our cookie use.

3. Where We Store Your Personal Data

Our website is hosted in [the location we operate from, e.g., Italy or the EEA or the United States – you can specify if needed]. The data we collect may be transferred to and stored at a destination outside the European Economic Area (“EEA”). It may also be processed by staff outside the EEA who work for us or our suppliers (e.g., to fulfill orders, process payments, or provide support).

By submitting your personal data, you agree to these transfers and storage arrangements. We take all reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy. Transfers from the EEA are handled in compliance with GDPR (e.g., Standard Contractual Clauses).

We implement industry-standard security measures to protect data from unauthorized access or disclosure. However, the nature of internet transmissions means we cannot guarantee absolute security.

4. Uses of the Information

We may use information about you to:

• Present content from our Site in the most effective way for your device
• Provide you with information, products, or services you request or may be interested in (with your consent)
• Fulfill contractual obligations from any agreements between you and us
• Allow you to participate in interactive features of our services
• Notify you of changes to our services

We or certain third parties may also use your data to inform you about goods or services that may interest you. If you do not want us to use your data for marketing or share it with third parties for such purposes, please check the relevant box on our data collection forms or contact us directly.

Whenever you browse our website or request more information, you might be giving implicit consent to process your data. You may withdraw consent at any time by emailing renova.infostore@gmail.com, but doing so might limit your future access to our services.

5. Disclosure of Your Information

We may disclose your personal information to third parties in the following cases:

• Business Transactions: If we sell or buy any business or assets, your personal data may be disclosed to the prospective seller or buyer.
• Acquisition: If Renova or substantially all its assets are acquired by a third party, personal data about our customers will be part of the transferred assets.
• Legal Compliance: We may share data to comply with legal obligations, enforce our terms, or protect the rights, property, or safety of Renova or our users.
• Fraud Prevention: We may share information with credit reference agencies or similar organizations to combat fraud.

Common third parties who might receive your data include:

• Technical, Logistics, and Organizational Service Providers (IT support, hosting, database services)
• Marketing & Analytics Providers (list management, email marketing, data analysis)
• Payment Processors (banks, credit card companies)
• Shipping & Logistics Companies
• Professional Advisors (lawyers, accountants)

If you make a credit card purchase on our Site, you may be redirected to a third-party payment service provider, where they, not us, handle your payment details.

6. Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will typically let you know (before collecting your data) if we plan to use it for marketing or if we plan to disclose it to third parties for that reason. You can exercise your right to prevent such processing by selecting the relevant options on our forms or by contacting us at:

Access to Information: You may review or update personally identifiable information we hold about you by logging in to your account, or by emailing renova.infostore@gmail.com.

Removal of Information: If you want us to delete your personal data, please contact us at renova.infostore@gmail.com. Note that this may limit our ability to provide services to you.

Verification: When we receive any request to access, edit, or delete personal information, we will first take reasonable steps to verify your identity.

Data Retention: We only keep your personal information for as long as needed to:

• Provide services you have requested
• Comply with legal obligations (e.g., tax and accounting)
• Protect or pursue legal rights
• Meet any other purposes described in this policy

Under the GDPR (if you are in the EEA), or CCPA/CPRA (if you are in California), you may have additional rights such as the right to access, correct, or delete your personal data, object or restrict processing, and data portability. For more details, email renova.infostore@gmail.com.

7. Changes to Our Privacy Policy

Any changes we make to our Privacy Policy in the future will be posted on this page, and where appropriate, notified to you by email.

8. Contact

Questions, comments, and requests regarding this Privacy Policy are welcomed and should be addressed to:

Renova
Attn: Sandri Francesco
via Roma 58
36027 Rosà (VI)
Italy
VAT No. 04410820247

Email: renova.infostore@gmail.com
Phone: +39 3513003382

We have appointed a data protection officer, who can be contacted at renova.infostore@gmail.com.

SMS / MMS Text Message Marketing Program Privacy Policy

Your privacy is extremely important to us. We will only use the information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This may include sharing information with platform providers, phone carriers, and other vendors that assist us in the delivery of mobile messages.

WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT any phone numbers or customer information collected through the Program to any third party.

Nevertheless, we reserve the right to disclose any information as necessary to satisfy any legal requirement, to avoid liability, or to protect our rights or property. By completing forms online or otherwise providing us with information in connection with the Program, you agree to provide accurate, complete, and true information. If, in our sole discretion, we believe any such information to be untrue, inaccurate, or incomplete, or that you have enrolled in the Program for an ulterior purpose, we may suspend or terminate your access to the Program and pursue any appropriate legal remedies.

California Civil Code Section 1798.83 and the General Data Protection Regulation (GDPR) allow users of the Program who are California or EU residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes.

SMS / MMS TEXT MESSAGE MARKETING PROGRAM PRIVACY POLICY
Your privacy is extremely important to us. We will only use the information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes but is not limited to, sharing information with platform providers, phone companies (carriers), and other vendors who assist us in the delivery of mobile messages. 
WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY.
Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation, or governmental request, to avoid liability, or to protect our rights or property. When you complete forms online or otherwise provide us with information in connection with the program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the program and pursue any appropriate legal remedies.
California Civil Code Section 1798.83 and The General Data Protection Regulation 2016/679 (GDPR) allow users of the program who are California or European Union residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes.

To submit such a request, please contact us at:

Renova
Attn: Sandri Francesco
via Roma 58
36027 Rosà (VI)
Italy
VAT No. 04410820247

Email: renova.infostore@gmail.com
Phone: +39 3513003382