Refund Policy

 

Below is the Refund and Returns Policy in American English, reflecting the structure of the provided text. All references have been adapted to your Renova brand and your business data (owner name, VAT number, address, email, etc.). Please review the details and adjust dates or other specifics as needed.

Refund and Returns Policy

Last updated: 11/15/2024

Business Name: Renova
Owner: Sandri Francesco (VAT No. 04410820247)
Address: via Roma 58, 36027 Rosà (VI), Italy
Website: try-renova.com
Email: renova.infostore@gmail.com
Phone: +39 3513003382

Want to return your item?

No problem! However, please note that we cannot be held responsible for any loss or damage to your package during transit.

To accommodate the festive season, from November 1 you may return any unopened and unused items for a refund until January 31. We also extend any money-back guarantees purchased within this period by 90 days. Warranty terms and conditions remain unchanged.

For more information, please see our full returns policy below.

Changed Your Mind?

  • You have 90 days from the date of purchase to return your item(s).
  • The item must include all original accessories, free gifts, packaging, and manufacturing seals intact to qualify for a full refund.
    • If you keep any free gifts, their value will be deducted from your total refund.
  • Once your return is processed, you will receive an email confirming your refund or replacement.
  • Refunds typically appear in your account within 14 working days; however, some payment providers or payment methods may take up to 14 days to credit your account.
  • All items are inspected upon return. If the returned item is damaged, in unsuitable condition, or does not match the stated return request, we cannot issue a refund.
  • We do not refund any delivery or postage costs.
  • Refunds are credited to the original payment method. If a gift card was used, you will receive a credit voucher.

Cancellations and Amendments

We will do our best to accommodate any cancellation or address-change requests, but this cannot be guaranteed. Our warehouse strives to dispatch orders quickly, so there is only a small window for changes. We strongly encourage double-checking your order contents, discount codes, and shipping information before checkout. Please see our [Shipping Policy] for more details.

Faults

  1. If you experience any operational issues or believe your device is malfunctioning, please complete the return form to request a replacement.
  2. If we confirm the product has a genuine fault, we will replace it with a like-for-like item whenever possible.
    • Limited Edition Models: If stock is unavailable, we will replace them with the standard version.
    • Discontinued Items: If an item is discontinued and cannot be exchanged, we may offer store credit as an alternative.
  3. If the product is found to meet the manufacturer’s specifications, it will be returned to you.
  4. Consumable items (e.g., brush heads) are not replaced. Do not include these in your return parcel.
  5. If the device fails within the first 90 days, and you prefer not to receive a replacement, we can issue a refund.
  6. If your replacement device fails and you have had a faulty device within 6 months of the original purchase, you may request a refund. After 6 months, we may only offer store credit (valid for 6 months) or a replacement device.
  7. Warranty periods do not reset with replacements; they are tied to your original purchase date.

Refunds

  • We aim to process returns within 14 working days after receiving your parcel. You will receive an email confirming the outcome (refund or replacement).
  • It may take up to 5 working days for the refund to appear on your account, though some providers may take up to 14 days.
  • During sales or festive seasons, processing times may be longer. Rest assured that we will handle your return as swiftly as possible.
  • Pricing Errors: If you purchase a product at an incorrect price, we may cancel that part of your order and refund you as soon as we can. If items are recalled in transit, we will refund you once they are returned to us.
  • Refusal of Delivery: If you refuse delivery for any reason, any shipping costs and import duties for the parcel’s automatic return will be charged to you. This amount will be deducted from your order refund.
  • A credit note is issued only after we receive the returned parcel in our warehouse and complete a quality check.

Responsibility

  • Returned items remain your responsibility until they arrive at our returns center. Please ensure secure packaging and keep proof of postage (the tracking number can be helpful).

  • We are not liable for items returned to us by mistake. If located, you will bear the cost of reshipping them to you.

  • We are not responsible for return shipping charges.

  • Return Address:

    Renova (Owned by Sandri Francesco, VAT: 04410820247)
    via Roma 58
    36027 Rosà (VI)
    Italy

  • For parcels damaged in transit, contact our customer care team at renova.infostore@gmail.com, including photos of the damage and the package as received, so we can investigate.

Fair Use

Should we observe unusual returns activity—such as repeated usage of devices under a money-back guarantee, frequent returns within 90 days, or returned items not matching the original order—we may deactivate the associated account(s). If you feel this is an error, please reach out to our Customer Care team. If your account is deactivated but you still have a valid return, we will provide a return form, though you will be responsible for shipping costs.

Thank you for choosing Renova. If you have any questions or need support with returns, please email us at renova.infostore@gmail.com or call +39 3513003382.