Terms of Service
Terms of Service
Last updated: 08/23/2023
These are the Standard Terms and Conditions of Sale for: try-renova.com
try-renova.com is owned by Sandri Francesco, in accordance with the Italian civil code, whose registered office is at via Roma 58, 36027 Rosà (VI), Italy, Company VAT No. 04410820247.
Please review all our Site Policies, which include: Terms of Service, Refund and Return Policy, Privacy and Cookies Policy, and Shipping Policy.
All Site Policies are incorporated into these Terms and Conditions by reference. Therefore, they apply to your access to, use of, and purchase of products from the site (“Product”). If you need more information, check the relevant sections or contact us.
If you do not agree to these Site Policies, please do not use the Site. We reserve the right to make changes to the Site, the Site Policies, and these Terms and Conditions at any time. If any of these conditions are deemed invalid, void, or unenforceable for any reason, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
(“the Seller,” “We,” or “Us”) refers to certain products as set out on the pages of this site (“the Goods”). Subject to Clause 4.2 below, the price of the Goods, the delivery charges, and any applicable Value Added Tax (“VAT”) are set out on the Order Form. While we make every effort to deliver the Goods within the stated timeframes, we do not accept liability for late delivery. By placing an Order and purchasing goods from try-renova.com, you enter into a legally binding agreement with us on the following Conditions. You should read and understand these Conditions because they affect your rights and liabilities.
1. Interpretation
1.1 In these Conditions:
- “Conditions” means the standard Terms and Conditions of sale set out in this document.
- “Contract” means the contract for the sale of the Goods.
- “Payment Card” means the credit or debit card or other payment system chosen by you to be used as the method of payment for the Goods, of which you have provided details to us when placing the Order.
- “Delivery Area” means the U.S. (or any other areas stated on our Site).
- “Goods” or “Product” means items you have ordered, including any installment of goods or any parts thereof, which are available for purchase from our Website in accordance with these Conditions. By placing your order, you accept our Terms and Conditions.
- “Pre-Order item”: A pre-order is the reservation of an item that is not yet available but will be soon. Pre-ordered items are shipped once they arrive at the warehouse, within the timeframe stated on the product page.
- “Information System” means any system for generating, sending, receiving, storing, or otherwise processing electronic communications.
- “Order” means any order placed by you with us for the supply of Goods.
- “Order Form” means the electronic order form completed and submitted electronically by you.
- “Regulations” refers to the Consumer Protection (Distance Selling) Regulations 2000, if and where applicable.
- “Website” means our presence on the world wide web, accessible via https://try-renova.com.
1.2 References to any statute or statutory provisions shall include any modifications or re-enactments thereof or any rules or regulations made thereunder or any enactment repealing and replacing the act referred to.
1.3 Unless the context otherwise requires:
- Words importing the singular shall include the plural and vice versa.
- Words importing the masculine gender shall include the feminine gender and vice versa.
- References to persons shall include bodies of persons, whether corporate or incorporate.
1.4 Unless the context otherwise requires, references to clauses shall be construed as references to clauses of these Conditions.
1.5 Headings are inserted for convenience only and shall not affect the construction or interpretation of these Conditions.
2. Basis of the Sale
2.1 We shall sell to you, and you shall purchase only those Goods which you have set out in an Order and which have been accepted by us. We reserve the right to reject any Order. Each sale of Goods is subject to these Conditions, which govern the Contract to the exclusion of any other terms and conditions.
2.2 No Order submitted by you shall be deemed to be accepted by us unless and until confirmed by e-mail or in writing by us.
2.3 No variation to these Conditions shall be binding upon us unless agreed by email or in writing by us.
2.4 Any advice or recommendation given on this Website or by our employees or agents as to storage, application, or use of the Goods is followed at your own risk. We are not liable for such advice or recommendation.
2.5 Any typographical, clerical, or other error or omission on this Website or in sales literature, price lists, acceptance offers, invoices, or other documents or information issued by us is subject to correction without liability on our part.
3. Orders
3.1 The quantity, quality, and description of the Goods will be those set out in your Order (if accepted by us).
3.2 Orders are accepted at our sole discretion, typically if the Goods are available, the order reflects current pricing, you are within the Delivery Area, and your Payment Card is authorized.
3.3 try-renova.com is entitled to withdraw from any contract in the event of obvious errors or inaccuracies regarding the Goods on our Website.
3.4 You are responsible for ensuring the accuracy of any Order submitted and providing the necessary information for us to fulfill the Contract.
3.5 The quantity, quality, description, and any specification for the Goods are set out in the relevant pages of this site.
3.6 We reserve the right to make any changes to the Goods specification that are required to comply with statutory requirements or, if a particular Good is unavailable, to substitute with Goods that are substantially similar in nature and price.
4. Price of the Goods
4.1 The price of the Goods is listed on the relevant page of our Website. We reserve the right to change prices; however, once we accept an order from you, the price is as shown at the time of order.
4.2 If the price of the Goods increases between order acceptance and delivery, we will notify you. If not acceptable, you may cancel the order.
4.3 In addition to the Goods’ price, you may be responsible for transport, packaging, and insurance charges as indicated on the Order Form.
4.4 The total price includes any applicable VAT.
4.5 Free gifts are limited to one per household.
5. Terms of Payment
5.1 By submitting Payment Card details and placing the Order, you:
- (a) confirm the information is true and accurate and that you are authorized to use the Payment Card; and
- (b) authorize us to deduct from the Payment Card account the full price of the Goods and any additional charges related to the Contract.
5.2 Deducting funds from your Payment Card does not necessarily mean we have accepted your Order or formed a Contract. If we reject your Order, we will credit the amount back to your Payment Card.
5.3 If full payment cannot be obtained from your Payment Card, we may cancel the Order or suspend further deliveries.
5.4 For Goods returned according to Clause 9, we will credit the Payment Card with the appropriate amount.
5.5 We will take reasonable care to keep your order details secure. However, we are not liable for any loss if a third party obtains unauthorized access to data you provide unless it is solely due to our negligence.
5.6 We reserve the right to reject orders we consider to be for resale purposes.
5.7 Klarna: In partnership with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we may offer Klarna as a payment option. General information on Klarna is available at [Klarna’s official site]. Your personal data is handled according to the applicable data protection law and Klarna’s privacy statement.
6. Delivery
6.1 Delivery is made by us or our carrier to the address on the Order Form. Ensure the address is accurate. We are not responsible for loss or damage after delivery in accordance with your instructions.
6.2 While we strive to deliver within specified timeframes, any delivery dates are approximate only. We are not liable for delay. Time is not of the essence. We may deliver early. If delay is due to causes beyond our control, delivery dates may be extended, and we will contact you.
6.3 Customers have two working days to report missing items from their order.
6.4 Goods may be delivered in installments at our discretion. Each installment is treated as a separate contract.
6.5 If we fail to deliver (other than causes beyond our control or your fault), our liability is limited to the price of the Goods.
6.6 If you fail to take delivery or provide insufficient instructions, we may cancel the Contract and refund the price minus delivery and return costs.
7. Risk and Property
7.1 Risk of damage or loss passes to you at the time of delivery or if you fail to take delivery when offered.
7.2 Notwithstanding delivery and risk passing, property in the Goods does not pass to you until we receive payment in full. Goods supplied to you are not for resale.
8. Warranties and Liability
8.1 Your statutory rights are not affected by these Conditions.
8.2 Any defect must be reported within 14 days of delivery (or within a reasonable time if not apparent upon inspection).
8.3 If a valid claim is made for defective Goods, we may replace or refund the item (fully or partially) at our discretion, with no further liability.
8.4 Except for death or personal injury caused by negligence, we are not liable for indirect or consequential loss, including loss of revenue, profits, goodwill, or business opportunities. Our maximum liability under or in connection with the Contract shall not exceed the price of the Goods.
8.5 We shall not be liable for delays or failures caused by events outside our reasonable control.
8.6 We assume no responsibility for the contents of any external websites linked to from our Site.
9. Disclaimer
9.1 It is recommended to consult a doctor before using Renova products during pregnancy, breastfeeding, while taking medication, or in the presence of medical conditions. This ensures product use is safe, appropriate, and minimizes potential health risks.
10. Right of Withdrawal
10.1 Subject to clause 9.3, you have 14 days from receipt of the Goods to withdraw from the Contract and return them. You are responsible for return shipping costs unless otherwise stated.
10.2 The right of withdrawal does not affect your statutory rights.
10.3 The right of withdrawal does not apply to audio/video recordings or computer software where the seal is opened.
10.4 If we supply substitute Goods under Clause 2, your right of withdrawal still applies, but we may bear the return shipping costs in such instances.
11. Communications
11.1 Emails or other electronic messages are deemed sent once they leave the sender’s control. They are deemed received when accessible by the intended recipient’s system.
12. General
12.1 Postal communications are deemed received three days after first-class mailing, or five days after second-class mailing.
12.2 No waiver of any Contract breach by you shall be considered a waiver of any subsequent breach.
12.3 No Contract term is intended to confer benefits on a third party.
12.4 If any provision of these Conditions is found invalid or unenforceable by a competent authority, it does not affect the remaining provisions.
12.5 The Contract is governed by Italian law, and you agree to submit to the exclusive jurisdiction of the Italian courts.
12.6 Headings are for convenience only.
12.7 You agree we may conduct anti-fraud checks using personal data you provide. That data may be disclosed to credit reference or fraud prevention agencies.
12.8 In exceptional cases of unusual return patterns (excessive usage and returns), we reserve the right to deactivate the account and any associated accounts.
SMS/MMS Mobile Message Marketing Program Terms and Conditions
We offer a mobile messaging program (“Program”), which you agree to use under these Terms and our Privacy Policy. By opting in, you agree to these terms, including binding individual-only arbitration, where applicable.
The Program lets users receive SMS/MMS messages by opting in (online forms, app-based forms, etc.). By participating, you consent to receive automated or prerecorded marketing messages at the phone number you provided. Consent is not required for purchase. You acknowledge messages may be sent via autodialer.
To stop participation, reply “STOP” to any message. We may send a confirmation. Replying with other words or verbally asking for removal is not a valid means of opting out.
Message frequency varies; consent is not a condition of purchase. Recurring messages may be sent periodically based on your interactions.
You must have your own wireless device, capable of two-way messaging, on a participating carrier, and be a wireless service subscriber with text messaging. Not all carriers provide the required service.
You must be at least 13 to use the Program. If under 18, you must have parental or guardian permission. By engaging, you confirm you meet these criteria.
You confirm you have all necessary rights to comply with these Terms. Failure to enforce a provision does not waive future enforcement. If any provision is deemed invalid, the remainder remains in effect.
We may change these Terms periodically. We’ll attempt to notify you of significant changes, but you are responsible for reviewing these Terms. Continuing to participate indicates acceptance of modifications.
For any questions about the Program, please contact us for more information.
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